Your remaining balance is due in full 45 days prior to travel. Please check your original booking confirmation for this date. Feel free to make partial payments or a lump sum payment on or before your due date. Click HERE for payment options.
A passport book is required for entry into Mexico by air. Your passport must be valid at time of entry.
Return Restrictions to the USA:
Please check with concierge immediately upon arrival to schedule your complimentary on-site COVID test. The test should be scheduled 72 hours prior to departure from Mexico. The resort will provide printed results that must be shown to the gate agent prior to your departure home.
Entry Restrictions for your vacation destination:
Each destination has very specific COVID-19 entry requirements. Please be sure to adhere to the latest entry requirements for your destination, which may include obtaining a travel authorization and a COVID-19 test prior to entry.
What to Pack
Be sure to pack a waterproof Bluetooth speaker, bug spray, sunscreen, headache medicine, stomach medicine, feminine products, shaving cream/razors, and all necessities – the hotel’s gift shop are VERY expensive.
If you have a Delta Skymiles number, please provide it to us. If you have an AAdvantage number, please login to your itinerary and add this number online. We want to be sure that you’re getting credited for mileage for this trip!
Luggage Check-In Fees
Each airline has their own policy around checked-in luggage. We advise you to check the airline's policy directly. Checked luggage is not included in your travel package. Typically $40 per bag, each way is what most airliners charge.
Please login directly to the airliner (www.delta.com) or (www.aa.com) by clicking “Manage My Trips” and using the confirmation number found on your original booking confirmation to change your seats or coordinate seating arrangements near your friends and family. If you are interested in upgrading to Comfort Plus or First Class, please let us know as soon as possible.
Flight Times & Flight Alerts
Airlines are constantly changing their flight schedules to meet changing demands. It is possible that your originally booked flight time has changed. When you login to the airliner, please setup text or email alerts so that you are aware of any time or gate changes.
Included Airport Transportation
Shared transfers are included in all Mexico all-inclusive destinations. If you would prefer to upgrade to private transfers, please let us know as soon as possible. If you booked your flight separately, please send us your flight confirmation and itinerary so that we can arrange your included transfers. If this is not received, you may be responsible for securing a taxi.
Restaurant Dress Code
Most of the luxury all-inclusive resorts have a ‘casual elegance’ or ‘formal’ evening dress code at certain restaurants. We like to think of it as ‘Vegas Nights’. This requires men to wear long pants, collar and/or polo shirts. T-shirts, tank tops, shorts, beach sandals, and flip flops are typically not allowed at certain dinner restaurants. Dress codes for restaurants are posted on our hotel's websites or on the resort’s website.
Check In Time
Check-In time is usually 3:00 pm, but if you arrive before check-in, you can use the complementary luggage service to store your luggage and gain immediate access to all of the resort’s pools, beaches, restaurants and other amenities right away. We recommend packing beach clothes in your carry-on luggage so that you can head straight to the beach! Our best advice is to be very nice at check-in and ask if they can accommodate an earlier room, but it’s never a guarantee!
Check Out Time
Check out time is usually 12:00 pm. If your flight departs later, you can arrange to have your luggage stored and spend as much time as possible beside the sea, soaking up the sun. Make sure that you check-out on time to prevent any extra charges. Some hotels offer a so-called "Late Check-Out" subject to availability, so you can keep your room longer, however, additional charges may apply. Please check on this directly with the hotel.
Gratuity/Tips are not required, but highly recommended. We recommend guests to support the local economy by tipping, as wages are relatively low. We recommend $1 per drink, $5 at dinner, and $5 per night for maid service. Feel free to be as generous as you’d like and give what’s on your heart at all times. Keep an eye out on the exchange rate when tipping in Pesos - $20 Pesos is NOT $20. (If you leave the resort, please use standard U.S. tipping guidelines - 20% at restaurants)
Brides & Grooms of destination weddings - be sure to tip your local wedding planner(s) 😊
Most merchants accept U.S. Dollars, and major credit cards, i.e. VISA®️, MasterCard®️ and some also accept American Express®️. Small shops will only accept cash (USD or local currency) Most hotels have an ATM inside the resort. We recommend that if you plan to convert cash, check with your local banking institution as sometimes the airport can include convenience charges for currency conversion. Also, currency conversion is not a requirement – we’ve never experienced USD rejection!
Safe Deposit Boxes
Most resorts have safe deposit boxes in each room. We recommend storing passports, computers, jewelry, cash, and wallets in these secure areas.
Wifi Coverage and Internet Access
Complimentary unlimited WIFI is available throughout the property.
Cell Phone Coverage
Contact your service provider and provide them with your dates of travel and destination. Most providers are allowing unlimited data and phone calls, but you have to call them and initiate the request or you’ll be charged.
Feel free to book your spa appointment upon arrival. Ask about any specials as well!
If you have any special needs or special requests, please let us know. If it is something that you’ll need upon arrival, we can connect you with a concierge.