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We ask that all guests please read our Q&As to answer many questions in regards to traveling and logistics. Additionally our Just Book It Travel Coordinators, are available to answer any of your questions and assist with booking the best deal for you! 

(Meet The Team)

Q. Can I bring a guest or guests with me?

Since we are limited on the amount of guests who can attend our very intimate wedding, the event is invitation-only.  Please contact Nicole & Barthelemy if you would like to bring a guest or have any special requests. You are more than welcome to bring additional travel companions and friends to enjoy the vacation with us, however, the wedding event itself is invitation-only. Just Book It Travel can arrange travel for these additional friends and family members coming to vacation, but not attending the actual ceremony and reception. Just Book It Travel only books hotel rooms and transportation for guests  - Each guest must book their own flight arrangements. 


Q. When is the RSVP date?

The resort has limited availability (due to social distancing and other factors); therefore, we are asking for family and close friends to RSVP by making a $50 per person deposit  ASAP to be added to our reserved room block and group activities. (The sooner guests RSVP, the sooner they can start making flexible payment arrangements for travel)

**Nicole & Bart request everyone who is unable to attend to reach out to them separately and let them know that you unfortunately not able to attend. Please send them an email to

Q. What are the suggested travel dates?

We want nothing more than for our friends and family to enjoy their VACATION :) . Please feel free to arrive as early in advance as you'd like and stay at the resort for as long as you'd like. Enjoy yourself, and VACATION :) Discounted group rates are available for up to 7 nights.


Q. What is the payment schedule?

Deposit Due - non-refundable deposit, $50 per person 

Final Balance Due - Anytime before April 30, 2022.

*Travel protection is recommended. All payments are non-refundable after April 30, 2022.

​Q. What is the cancellation policy?

The $50 deposit is non-refundable.  We strongly recommend that each guest purchase Trip Protection from any trusted supplier. Final balances are due April 30, 2022. All rooms are under 100% cancellation following April 30, 2022 and any applicable refunds must be requested from your travel protection supplier. 

Example 1: Guest pays balance in full prior to April 30, 2022 and cancels prior to April 30, 2022. The $50 deposit is non-refundable. All other partial payments will be refunded. (Please file a claim directly with your Trip Protection provider for the non-refundable deposit)

Example 2. Guest pays balance in full prior to April 30, 2022 and cancels following April 30, 2022. All payments are non-refundable following April 30, 2022. (Please file a claim directly with your Trip Protection provider for all non-refundable fees / payments)

Q. When should I book my flight? What is the best way to find good flight deals?

We suggest that each guest book their flights sooner rather than later. The later guests wait to book their flights, the higher the risk for future cancellation or flight price increases. All guests must input their flight details HERE. Just Book It Travel will arrange private transportation for the group. If flight details are not provided 30 days prior to departure, guests will be responsible for securing their own transportation. 


We suggest setting up flight alerts. Our favorite is Google flights because it includes a wider range of airlines. Use search engines to find the best deal, but remember to book the flight itself directly via the airline to maximize your flexibility if your plans were to change.  Fore more information visit our blog: 5 Tips - Finding the Best Flight Deals

Q. Which airport should I arrive/depart ?

When searching for flights, the airport you are flying to is Cancun International Airport (CUN). 

Q. How do I get from the airport to the resort?

We highly recommend to secure your transportation in advance. You can get taxis or shuttle transportation at the airport/resort but they are usually more expensive when buying directly on the same day. 

Pricing for your group for Round Trip Transportation from the airport to the hotel and from the hotel to the airport are:

  • Round Trip Private Group Airport Concierge Transfer = $40.00 per person (2 person minimum)

This is a private, nonstop group transfer, meaning only guests of your particular group who are arriving or departing on the same flight or close to the same time may be placed in the vehicle together.


Q. Do I have to book with Just Book It Travel?

Yes, we request that all guests only utilize our dedicated planner and Just Book It Travel coordinators, as it will help us to keep the entire group organized and included in our planned group activities and informed of logistics and frequent updates. Everyone will receive a group discount, so you’ll always pay less than the internet by using Just Book It Travel, and most importantly, you will receive concierge level service from them.  Additionally, Just Book It Travel has flexible payment plans, making your travel arrangements even more affordable and convenient. If you've ever tried to contact an online travel company to make changes or cancellations, you'll appreciate the benefit of using a local, boutique travel agency (especially during times of uncertainty).

Q. Do you have not planning to travel?

Nicole & Bart request everyone who is unable to attend to reach out to them separately and let them know that you unfortunately not able to attend. Please send them an email to

Q. What does “All-Inclusive mean”?

All-Inclusive resorts offer: All you can eat (gourmet restaurants and buffets), All you can drink (alcohol, mixed drinks, daiquiris, and non-alcoholic beverages), Entertainment (the resort will have daily and nightly activities including shows and a night club), Water Sports (kayaking, paddle boarding, and other non-motorized water sports are typically included), Room Service includes 24-hour room service of food. (Check the resort link in your invite for specific amenities offering at your resort)

Q. Are there excursions that we can participate in? 

Sure thing! When it gets closer to travel, we will work with the group on planning a group excursion and we'll keep the group posted on any updates. If you would like to plan separate excursions, in this link you can find great options: Activities & Excursions.


Q. Can I upgrade my room?

Absolutely! As long as the resort has availability for your travel dates. See the Pricing page